Tuesday Is The New Monday

Friends,

Thank you for your indulgence over the long holiday weekend. I took a trip to America’s Finest Mediocre Ramshackle Urgently Requiring Remediation Spy Satellite Landing Site of a City to pick up various puppy dogs and to see a certain cute girl. You’ll be pleased to know that all of those creatures, furry and otherwise, are doing well.

This is being posted fairly early in the morning. 3:30 rolled around this morning and seemed like a perfectly reasonable time to get started. All of the things I really need to take care of today need to happen before 8:00, so the early start should help. By the way, is there such a thing as higher high beams? The Mighty Dakota’s less than dazzling displays of illumination left a lot to be desired this morning. That, or it was really freaking dark.

– bob

U.S. of China – Puttin’ On The Feedbag

Friends,

Now that you’re restricted from reading this lovely mess by say, Websense, fire up your feedreaders and point them here: http://feeds.feedburner.com/ajauntylittleblog. Let’s see if Mao’s Little Helper has stopped that.

Mouse to Cat—check.

– bob

UPDATE: (sounds like you’re striking back against the “crushing of dissent.” are you actually dissenting? -ed The truth is like a bouquet of flowers that smell bad! What’s the worry?)

United States of China

Friends,

This site is now blocked by Websense at San Diego’s Omnipresent Charitable Organization. Actually, all sites hosted on the blogspot.com domain have been silenced. Other “social networking and personal journaling” sites have been disappeared as well. TypePad sites are among them, but there are a couple that missed the axe for now. I won’t name them and give the thugs ideas, though.

It’s disconcerting of course, but I worry about the greater message. Alternative and private opinion isn’t welcome at a place that some might consider progressive, and that’s a choice made by some anonymous individual. Was it us? Was it a Websense update that just automatically installed (which is likely since it happened on the 15th)? Was it an executive decision made to enforce parity with our ban on Facebook and MySpace? And this—will it make the place happier and more productive?

I’m not happy, if that’s any indication.

By the way, you can send this URL to yourself and give it a try: http://tinyurl.com/39fjs9 It’s a TinyURL for the giant link to this site through the YouHide proxy server. Here’s another one: http://tinyurl.com/26vbdk from SurfUnblocked. The nice thing about this one is that the advertising banner doesn’t seem to be that overwhelming. Proxy servers. Geez, it’s come to this.

Your pal,

bob

Genius! – Microsoft Edition

Friends,

If there was ever an example to prove that I don’t know what I’m doing down at the Festival of Dirt, this is it. It’s complicated, so bear with me here…

There’s a fairly problematic machine in the mix down there. My predecessors had tried all sorts of idiotic tricks to make various flaky software packages work. Undocumented. Unauthorized. Non-standard reaching for marginal functionality. Workarounds are the norm for anyone who uses that machine, but the bill finally came due today. I had even implemented some of those insane fixes. Internet Explorer 7 stopped working, so I installed Firefox and let it go. The big problem is that some of our internal software now requires IE. Time to finally make it work.

  • Having uninstalled balky IE, I now needed to reinstall.
  • Use Firefox to download a new version of IE and run the installer.
  • Reboot.
  • IE 7 won’t run.
  • Check the DLLs. They’re set to load the Dependency Checker instead of registering themselves. Fix that. Still won’t run.
  • Reboot.
  • IE 7 still won’t run. Use Firefox again to download IE 6. Run installer. Error message says “setup has detected a newer version and will quit.”
  • Uninstall IE 7 and restart.
  • Run IE 6 installer again. “Processes requiring a restart have not completed. Installer will quit.”
  • Reboot.
  • Run IE 6 installer again, and again error message says “setup has detected a newer version and will quit.” Wha?
  • Check Start menu and notice that IE 7 is listed as the default web browser. What are the odds? Click on IE 7 and it runs. It runs!

In a nutshell, I uninstalled a piece of software, which then appeared and ran properly. What? Are you kidding me?

Absurd Microsoft shenanigans? Alright super genius Windows dudes, what happened here? Cripes!

– bob

Genius! – What’s For Lunch? Edition

Diners,

I was downstairs at The Charity (much better. the name is short and sweet. just don’t forget the right tags. – ed Alright! Cripes.) working on a machine around noon yesterday when the thought of lunch occurred to us. One of the “perks” of the job is free lunch. We can eat in the commissary the same fare that the downtrodden line up for every day. Of course, some fare is more popular than others so it’s wise to call first…

  • “Hi, is this the kitchen? What’s for lunch today?”
  • “Yeah, this is the kitchen, but we don’t know what’s for lunch today.”
  • “You’re right there, aren’t you? Can you take a look?”
  • “We’ve seen it, we just don’t know what it is.”

And the guy on the phone was actually involved in lunch preparation and STILL didn’t know. Just wow.

Buon appetito!

– bob

Genius! – The Lifecycle Of The Common Work Ticket

Friends,

This is a quick one, but remember that it drives those of us in the darker arts of gizmo fixertàge completely batcrap nuts. Take notes:

Wednesday, a week ago: Computer problem encountered by staff member. Too busy. Resolves to think about it tomorrow.
Thursday, last week: Staff member makes half-hearted attempt to troubleshoot and perhaps remedy problem. Attempt fails.
Friday: Staff member enlists coworker in department to help resolve problem. Two heads are better than one, certainly. New attempt fails. Successive attempts put off until Monday.
Monday: Oh yeah, did problem magically resolve over weekend? No. Think about telling manager—tomorrow.
Tuesday: Discuss problem with manager. Manager asks subordinate to submit trouble ticket. Ticket submitted at end of day.
Wednesday, this week: I receive the ticket first thing in the morning and start work on problem. Original staff member expresses anger that problem has been plaguing her department for an entire week and that I.T. response has been so slow. Problem resolved in less than thirty minutes from receipt of ticket.

This scenario has been stripped of specifics simply due to the fact that it has played itself out four times over the last two months. The details aren’t important but the dumb. Oh, the dumb. It burns.

Your pal,

bob

Observed: Gordon Lightfoot Edition

Friends,

I’ve been walking around to each workstation at the Great Big Charity to undo some automatically-installed Windows Update desktop search bloatware (thanks Redmond!) over the last couple days. This is a good thing though, since I get a better idea of people’s computer problems, work problems, and even personal problems. I won’t bore you with that stuff since it’s typical of any workplace. What I will bore you with is the desktop wallpaper on one machine. A glory photo of, you guessed it, The Edmund Fitzgerald. Prior to November 1975, one would presume.

Why that picture? “I’ve always loved those big freighters,” she said. “You know that’s the Edmund Fitzgerald, right?” “Yeah, what about it?”

Oh, this…

Geez, people.

– bob

Happy Weird Sentence Construction Friday!

Friends,

Okay, I made up the special awareness day, but not this notice from HR…

We would like to invite you to a Carne Asada on
Friday, 10/5 at 11:30 am
Outside of the Administration Offices

Trimmings will be provided for the Carne Asada and Drinks.

Also, for Vegetarians, please RSVP today, if you would like to have a Veggie Burger

We can’t wait to see you at the Carne Asada!

The cultural thing that I didn’t get, and have never heard before, is that the event surrounding the production, serving, and consumption of Carne Asada is called “the Carne Asada.” Is that actually true? I’ll ask after I finish my veggie burgers.

– bob

Happy Customer Service Week AND Mental Illness Awareness Week!

Valued Customers!

It’s no coincidence that these two very important issues are highlighted at the same time. This would qualify as one of our famous Genius! posts (and I think I’m going to tag it as such) but I’m a little too ticked off to make with the funneee.

Yesterday, our clever but close-mouthed network administrator changed the name of the mail server. A neat idea was hatched to just push out a group policy to tell each workstation the new name, but that didn’t work. I wasn’t informed of any of this. Yay, team.

No, seriously, I really wanted to hear from each staff member three and four times that their email client wasn’t working. I love it. Adore it, actually. I especially enjoy not being able to point to a solution or have any idea of what’s going on. It’s a real hoot.

Sure, I had a workaround, but not a real fix. That came much later in the day as an aside to some nonsense I was being asked about. “Oh, by the way, what’s going on with the mail server?” I asked. “Oh, that. Yeah, there’s problems…” Nifty. When would’ve been a convenient time to tell me about it?

“Man, are you okay? You look a little stressed…”

– bob

Non-Positive

Friends,

Just a quick note to spur a bit of debate. I sent a note to everyone in my department describing a change that I’d made to some equipment here, including instructions on how to use it. The change came about because an outside contractor broke the old equipment a few months ago in a minor accident. Nobody was hurt so the accident was never reported, but dodgy old equipment was put out of service forever, to my relief.

The response from my boss was that I should’ve reported the accident and to chastise me for the delay in notifying him. I shouldn’t have been surprised at reading that, but I half-expected some sort of appreciation for sharing the operating instructions for the new equipment. Documentation is pretty thin on the ground around here, so I thought I’d get the ball rolling.

Should I have anticipated my boss’ non-positive response? Is it impossible after all to communicate any sort of nuance through an email message? I’ve tried and I’ve failed—over and over and over again.

I’ve been in the middle of these things before, without learning how to shut up. This time he got a clarification message from me, but nothing more. The lessons come slowly, but I’ll pick them up eventually.

Your pal,

bob

Night Of The Innovative Roundness

Friends,

I’ve been sitting here at 47 Jaunty Plaza listening to my P.R. gal Magdalena yell at me about the site. Apparently, hits will go down when you don’t keep the content fresh. Who knew? Granted, she hasn’t been doing the greatest job promoting the site (Jaunty Little Blog coasters at American Legion bars didn’t work out as well as we had hoped, nor did the commercials on the Spanish-language radio stations in Murietta) but I understand the need to keep up my end. I’ve been working on the house lately, so there are plenty of bandages on my fingertips (oh! that’s tragic! -ed No, really. go to the kitchen and turn on the tap. that should approximate my tears over your plight. -ed It’s hard to touch-type too! fine, just get to work. -ed) ahem, that make it hard to type. The spiny ends from all of the pine needles we’ve cleaned up at the Lodge seem to be magnetically attracted to my mitts. But anyway, here we go…

I’ll try to catch you up on as much as I can recall, or am allowed to recall for the ‘tubes.

My adorable niece was christened in the Roman Catholic Church last weekend. It seems that only a few years ago a christening was a solitary family affair. One child, one mass. You’ve certainly been to one. There’s a bit of liturgy, then a spoonful of holy water* is poured over the child’s head, the child cries, the service is buttoned up and you go home. Precious little Inez was baptized in a group ceremony with nine other infants. That’s fine with me, if only for the people watching, but the script provided the officiating priest hasn’t been updated to accommodate this. “Parents of Mary, Kate, Jeff, Steve, Inez, Larry, Paris, Nicole, Crystal, and Brittney, do you renounce Satan?” “Yes!”

Last weekend also held the promise of the famous Memorial Day yard sales here on the hill. The results were fairly disappointing though. I scored a brand new-in-the-box printer for my folks for cheap and they found a five dollar antique oak office chair for me. Beyond that, we spend our best time chatting with my neighbors. Two encounters deserve note. The first was the Christian evangelist who was selling his Jeepster but really needed tech support for his new non-profit venture. I don’t think I stressed enough how wary I am of non-profits nowadays (non-profit=no profit, get it?) but took his card and promised to give him a hand (that’s going to impinge on your production here, so we’re against it. -ed Some extra cash might help dress up these shabby digs.). The genuinely interesting part was a look at his parents’ videophone for the deaf. The picture quality was poor, which is a huge problem when you’re signing over the Interwebs and he was hoping I could fix that too.

The other discussion was with a Jeep aficionado who had a very heavy Eastern European accent. I’ve spoken with him since (at the post office, natch) and I think I have a bead on the guy. At the post office, he was wearing cowboy boots and a straw Stetson and driving his Wrangler. My guess is that while some people have chosen to be Elvis impersonators, he’s chosen to be an American impersonator. What’s more American than Levi’s and a Jeep? If he had been snacking on an apple pie, that would’ve clinched it, but for now I’m still only guessing.

As far as my work goes at San Diego’s (not nearly so, nowadays**) Omnipresent Charitable Organization’s Far Eastern Outpost (i thought we were going to shorten that. -ed It’s been a long time since the last post. Some people may need to catch up. the lurker from estonia isn’t worried about that. get to the story. – ed Um, were it not for the interruptions….) things have gone badly. I spent the last couple days—yes, even Saturday—helping to connect the various computer labs to the corporate network. My co-conspirators in San Diego came down to the desert to install switches, routers, a server and access for the, erm, clients. What does this mean for them? No more porn. I know, you’re upset about the closing of titillation opportunities for the homeless, but what can you do? It is a quasi-religious organization, after all. Yeah, no more MySpace or Facebook either. Take that, Rupert! (and whomever owns Facebook today).

But seriously folks, how exactly has the ‘Organization (much better. -ed) gone fishin’, so to speak? Well, I’m still the point man should things go sour with the medical software, but as I’ve learned this weekend, I’m getting pushed out of the role. That’s fine, I guess, except that I already purchased plane tickets and a room for this year’s user group convention in Washington state. On top of that, I’m likable! This is a trait that, I hear, is sadly missing from the interactions clinic staff have had with my co-conspirators in my beleaguered department. There’s decision making and there’s decision making, but these are some doozies, especially when they’d initially approved the trip then denied the trip after the reservations had been made. I have a plan though…

Oh, and this. I finally put some tires on the tired little Dodge Dakota. Of course, America’s Tire Co. (nee Discount Tire, nee Sears) didn’t have the right tire in the right size, so I went a size up. They look great, but they’ve changed the effective gearing and are further taxing the pathetic AMC four-banger. Sad, no?

There’s more, but it’ll have to wait for the next installment. I know, you can hardly wait.

Your pal,

– bob

* Joke alert: “How do you make holy water? You put tap water in a pot and boil the hell out of it.”
** Irrelevancy alert: As the company’s namesake falls further into ill health, his diminishing public exposure is leading to fewer donations and lower revenues. Local governments will sure be upset when folks are turned back out onto the street, won’t they?

I Had No Idea!

So I’m sitting in the editorial meeting this afternoon and almost everyone showed up. Our publisher Mr. Jaunty himself, my editor, Doctor Octavius, Big Jim, Hairy Steve, Socks (a monkey), my P.R. gal Magdalena, and the Petrovitch twins. We were working on story ideas and went with this one (recommended by Socks):

I was pulling some new data lines this morning at Campland In The Dirt. Sure, I could’ve used some help, but I’m not allowed to solicit help from clients or take staff away from their duties (solitaire). One of the clients walked up and I strangely thought that he might help straighten the wires that I was pulling through the conduit. Wrong.

Instead, he regaled me with his resume. He had been employed by a contractor installing data services in all of the franchise stores for a certain married cookie entrepreneur. I must’ve fulfilled the requirements to be interested, since I was pulling wire. “But get this,” he added, “did you know they’re Mormons?” Um, no, but please, go on. “Yeah, her husband is involved in this secret Mormon paramilitary group. They’re global, and they work with the government.”

Oh, now it’s really getting good. More?

“They go around finding people, and some people, they disappear.” Really? That’s wild. “Yeah, man, it’s all true.”

He went on, but everybody on the editorial board thought this was the best part. Except for Chuck Petrovitch, who didn’t get it.

Your pal,

bob