The explanation from the Verizon Wireless rep might’ve made sense. You know, your mobile phone doesn’t really have a dial tone, but when you pick a number out of your contact list and hit send, there should be ringing, right? Nothing. Blank. Dead air.
Mr. Verizon had a plausible answer for the problem. Some local towers are out of service, or so they said. The work phone didn’t work, but my personal phone did. Junky LG phone that came free with the account? Lots of bars but no dialing. Marginally less junky, bare bones Motorola phone that was not free with my plan? Still working. What gives?
I’m sure the Verizon rep would have an answer…
We’re aware of the problem. There are a couple towers down that serve your facility.
Okay, but how does that explain my phone?
We’re working on it and once we get the repairs done, you should notice that you have service again.
Um, I got that. What about the Motorola phone?
We don’t have an estimate when repairs will be done.
Interesting. So no explanation, huh?
Okay, great. Is there anything else I can help you with?
I guess not.
Your pal,
bob