Friends,
This is a quick one, but remember that it drives those of us in the darker arts of gizmo fixertà ge completely batcrap nuts. Take notes:
Wednesday, a week ago: Computer problem encountered by staff member. Too busy. Resolves to think about it tomorrow.
Thursday, last week: Staff member makes half-hearted attempt to troubleshoot and perhaps remedy problem. Attempt fails.
Friday: Staff member enlists coworker in department to help resolve problem. Two heads are better than one, certainly. New attempt fails. Successive attempts put off until Monday.
Monday: Oh yeah, did problem magically resolve over weekend? No. Think about telling manager—tomorrow.
Tuesday: Discuss problem with manager. Manager asks subordinate to submit trouble ticket. Ticket submitted at end of day.
Wednesday, this week: I receive the ticket first thing in the morning and start work on problem. Original staff member expresses anger that problem has been plaguing her department for an entire week and that I.T. response has been so slow. Problem resolved in less than thirty minutes from receipt of ticket.
This scenario has been stripped of specifics simply due to the fact that it has played itself out four times over the last two months. The details aren’t important but the dumb. Oh, the dumb. It burns.
Your pal,
bob