Friends,
I bought a Fisher Space Pen. Why did I do this? I’ve fallen into a fun journaling habit with Field Notes notebooks. What should I do? Are there solutions? Should I work on them now, or research them later?
This has been nice way for me to stay on track without using Apple’s Reminders app, which I think has a different purpose. I’m using Reminders for things that need to be really annoying. Things in the notebook require reflection and a little bit of time.
The bullet Space Pen is lovely. It’s a nice shape and you can carry it in your pocket all day, every day. The only problem is the insert. The writing experience is terrible. It’s dry, scratchy, and it’s loathe to give up its ink. I hate it, so I looked to the internet to find something better. Who’s refilling the iconic pen with something that works much better?
Redditors made a suggestion that seemed perfectly reasonable, so I found the recommended, rare as hens’ teeth, available only through weird circumstances refills. I’m familiar with the brand, so I did the work and received the refills.
They don’t fit. Not at all. Even with extensive modifications.
I don’t blame the pen nerds. I blame myself.
Right? Is that the right way to handle this?
Your pal,
– bob
REALLY LOVELY UPDATE: Not a day after I posted this, Fisher sent me an email asking me to review my purchase. While being very polite, I kinda let them have it. Here’s my two-star review:
“I don’t know what took me so long to finally buy a Bullet Space Pen. I guess I thought it was out of my financial reach, but this was remarkably affordable, considering the precision engineering that clearly goes in. That said, the writing experience is not great. In fact, despite the fact that I carry the Space Pen everywhere, I look for another pen first if I’m going to write anything of any length. The ink delivery is as reluctant as a self-conscious teenager at the junior high prom. The point is scratchy, and to get it to produce any sort of line, I have to use too much force on the paper, damaging the surface.
I’m trying new refills, but I gotta tell you, it’s been a disappointing introduction.”
The very next morning, Michelle from Consumer Service (their new name for customer service is growing on me) wrote sent this, asking for details:
“Thank you for contacting Fisher Space Pen!
I am sorry to hear you have experienced an issue with the refill I am happy to replace your refill for you…”
And a new pen is on its way. Absolutely top shelf interaction. No blaming, no intrusive questions, just an apology and an offer to make it right from a real person writing a real email. If you want to reinforce the strength of your brand, this is how you do it.



